Service

NOMO pet products return&refund procedure

Each dealer, please read carefully about the following 2017NOMO return&refund procedure:
Refunded products only support reissue or refund, exchange is not supported.
  • 1.

    If you are storing goods, and want to return the rest goods to our company, please contact customer service and ask for returning address. Once we received the refunded products, we will arrange refund at a price of 50% of the newest quotation.

    Note: discount products are not refundable

    Stockpile definition: all refunded products inspected to be good products by warehouse belong to stockpile; if the products inspection information is not equal to customer feedback information, the warehouse shall communicate with customers, execute refund according to report after confirmation.

    NOMO doesn’t pay the back freight caused by stockpile.

  • 2.

    Check the products the first time received, if there were damaged products and need reissue, contact customer service in 7 days after receipt, provide photo of damaged products and ask for returning address. Our company will arrange reissue immediately after receiving refunded products. After 7 days of receipt, NOMO will not reissue if there is any damaged product.

    Check the products the first time received, if there were damaged products and need refund, contact customer service in 7 days after receipt, provide photo of damaged products, the customer service will arrange for refund in 3 days. After 7 days of receipt, NOMO will not refund if there is any damaged product.

    Check the products the first time received, if the number is wrong, contact customer service in 7 days after receipt, provide photo of delivery order (warehouse check shipping version). Customer service confirm with warehouse, if there is less cargo, reissue will be arranged immediately, our company will pay the freight; customer service confirm with warehouse and provide with valid no less proof, no reissue. After 7 days of receipt, NOMO will not reissue.

    Received lamps exist severe quality problem, and can not be used, during the one year quality guarantee period, after easy repair in the guidance of customer service still can not be used. Please provide photo or video of product quality problem. After confirmation, the customer service will arrange for refund in 3 days, the problem product shall return to our company. Products exceeding warranty period will not acquire refund.

    Other products shall be checked in 7days after receipt, contact customer service if there is any problem.

    ( Note:

    ● NOMO will not pay the freight caused by damaged products returning.

    ● NOMO will pay the freight caused by reissue original products.

    ● NOMO will pay full refund and back freight for products with quality problems.

    ● NOMO will pay full refund for products with quality problems within the warranty period.

    Special note:

    NOMO do not support drop shipping in principle. But required by customers and carry on a few amount of drop shipping, NOMO doesn’t  take the responsibility of any after-sales problems. The dealers shall communicate and solve the problem by the themselves. NOMO only take responsibility of after-sales problems with dealers. )

  • 3.

    Check the products the first time received, rejection occurs. If the products are rejected because of damage, provide photo of damage products, our company will arrange for reissue or refund after receiving the rejected products, at a price of customer purchase price; if the products are rejected because customer don’t want them, our company will refund at a price of 80% of customer purchase price after receiving the rejected products.

    ( Note:

    NOMO will not pay the original freight of rejected products. Because our company has undertaken manual packing fee and back freight. )

  • 4.

    After inspected by warehouse, any refunded products founded not belonging to NOMO, NOMO has the right to abandon and not dispose. Each dealer shall inspect carefully before returning the products.

  • 5.

    For all non damage guarantee products noted in quotation, NOMO has the right not to reissue.

  • 6. 

    Each dealer shall place return list and contact information in returning box. A lot of customers do not label names or contact information, which cause the verification difficult. Registered on the return report over 3 months, and do not contact customer service to deal with refunded products, NOMO has the right to dispose.


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