faq
1. How long can I receive your reply after I send my inquiry?
We will reply you within 24 hours on workday.
2. Are you a manufacturer or a trade company?
We have four factories, and we have our own foreign trade department, we market our own products.
3. What products can you provide?
We mainly produce reptile equipment.
4. Can you provide custom products?
Yes, custom products are our main products. We can develop and manufacture products according to customer’s drawing or sample.
5. Can I get free samples?
We do not offer free samples, but if the order is over $1,000, we can offset the sample fee and the shipping is not offset.
6. How’s your production capacity?
We have 10 production lines and mainly produce plastic, metal, resin and other products. Annual production reaches about 50 million.
7. How many employees do you have?
We have over 100 employees, including 10 technicians and 10 R&D designers.
8. How can you ensure your product quality?
We conduct inspections in every production procedure, and for finished products, we will take 100% inspection depend on international standards according to customer’s requirements.
9. Payment?
We will confirm the payment with you when quoting, like FOB, CIF, CNF or others. In batch production, we accept 30% deposit, balance before shipment. T/T is the main payment, and PayPal is acceptable as well.
10. What’s your delivery method?
Usually we are shipping by way of shipping from the Shanghai port, sea shipping is very convenient. Of course, if your products are urgent, we can use air transportation, Shanghai International Airport and Hangzhou Xiaoshan Airport are close to us.
11. Where do you mainly export your products?
Our products are mainly exported to the US, Germany, Japan, Spain, Italy, the UK, south Korea, Australia, Canada, etc.

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